Тренер

О тренинге

Тренинг предназначен для повышения квалификации телефонистов и системных администраторов Lync Server 2013. Лабораторные работы выполняются в оборудованной лаборатории в УЦ UCLAB (рабочие станции HP и Lenovo, телефоны AudioCodes 440HD/420HD, профессиональные гарнитуры Plantronics, голосовые шлюзы AudioCodes Mediant 1000B E-SBC объединяющие стенды в телефонную сеть).

Продолжительность тренинга - 24 ак. ч в формате One-to-One или 40 ак. ч. (5 дней, 10:00-17:00).
Учебник - Digital Microsoft Official Courseware (доступ через браузер или приложение Skillpipe для iOS, Android, Windows Vista/7/8.1/10).
Документ об окончании - Международный сертификат Microsoft.
Стоимость обучения - 28800 рублей (как максимальная скорость протокола V.34). Оплата по безналичному расчету, без НДС.

Индивидуальный формат обучения «One-to-One»

• Высокая эффективность тренинга (по сравнению с групповым форматом обучения, за счет индивидуального подхода)
• Тренер — MVP, MCT, MCSE, регулярно повышающий свою квалификацию в области UC на технических тренингах в Израиле, Германии и России
Выбирайте! Дата начала тренинга: тренинг проводится еженедельно (не нужно ждать набора группы или начала по расписанию)
• Тренинг проводится тренером в оборудованной лаборатории UCLAB, даже если это дистанционное обучение
• Совместное выполнения всех лабораторных работ с объяснением и рекомендациями тренера
• Методические указания к лабораторным работам на русском языке
Выбирайте! Оборудование лабораторного стенда: Mediant 1000/2000, Mediant 800 E-SBC/MSBG/MSBR, Mediant 1000B E-SBC/MSBG/MSBR, Mediant Virtual Edition SBC
Выбирайте! Версия ПО лабораторного стенда: 6.6 или 6.8 или 7.0 или 7.2
Выбирайте! Время начала тренинга: 7:00-14:00, 8:00-15:00, 9:00-16:00, 10:00-17:00, 11:00-18:00, 12:00-19:00

Course 20337B: Enterprise Voice and Online Services with Microsoft Lync Server 2013

Модуль 1: Архитектура голосовой связи

  • Архитектура и роли сервера
  • Особенности голосовой связи Lync Server 2013
  • Топологии сайтов

Модуль 2: Настройка базовых возможностей корпоративной голосовой связи

  • Введение в маршрутизацию голосовой связи Lync Server
  • Настройка корпоративной голосовой связи (Enterprise Voice)
  • Определение политик голосовой связи
  • Назначение номеров прямого набора внутренних абонентов
  • Как создать абонентскую группу (номерной план)

Лабораторная работа: Настройка корпоративной голосовой связи
Лабораторная работа UCLAB: Создание номерного плана для использования в РФ (на примере г. Москва).

Модуль 3: Проектирование Exchange Server 2013 Unified Messaging с Lync Server 2013

  • Обзор Exchange Server 2013 Unified Messaging
  • Интеграция Exchange Server 2013 Unified Messaging с Lync Server 2013

Лабораторная работа: Интеграция Exchange Server 2013 Unified Messaging с Lync Server 2013
Лабораторная работа UCLAB: Работа с UM Language Packs (Русский). Работа с телефоном AudioCodes 440HD.

Модуль 4: Приложения голосовой связи

  • Cлужба Парковки вызовов
  • Управление звонками на не назначенные диапазоны номеров
  • Конференц-связь с подключением к ТСОП
  • Группы ответа. Обзор
  • Группы ответа. Реализация

Лабораторная работа: Реализация приложений корпоративной голосовой связи
Лабораторная работа UCLAB: Настройка Audiocodes Mediant 1000B E-SBC (Конференцсвязь с подключением к ТСОП)

Модуль 5: Настройка и развертывание службы экстренных вызовов

  • Обзор сервера информирования о местонахождении
  • Обзор диаграмм установки и прохождения вызова
  • Проектирование политик расположения
  • Реализация сервера информирования о местонахождении
  • Обнаружение адресов
  • Взаимодействие служб экстренных вызовов c клиентами Lync

Лабораторная работа: настройка службы информирования о местонахождении для экстренных вызовов и E911

Модуль 6: Интеграция с ТСОП

  • Подключение к ТСОП
  • Подключение к существующей УАТС
  • M:N межсетевая маршрутизация
  • Надежность маршрутизации вызовов

Лабораторная работа UCLAB: Интеграция Lync Server 2013 c Audiocodes Mediant 1000B E-SBC ISDN PRI E1 (ТСОП/УАТС)

Модуль 7: Конфигурация сети Lync Server 2013

  • Требования к медиа трафику
  • Контроль допуска звонков (Call Admission Control)
  • Планирование внедрения политик контроля допуска звонков
  • Обход сервера-посредника (Media Bypass)

Лабораторная работа: Реализация внедрения политик контроля допуска звонков
Лабораторная работа UCLAB: Специфика использования программ-анализаторов трафика для Lync Server 2013

Модуль 8: Телефоны и устройства

  • Обзор телефонов и устройств для работы с Lync
  • Развертывание устройств
  • Управление телефонами в Lync Server 2013
  • Поддержка аналоговых устройств (факсов, телефонов)

Лабораторная работа UCLAB: Настройка инфраструктуры (DHCP, DNS, CA) для внедрения телефонов AudioCodes 440HD/420HD

Модуль 9: Облачные и гибридные сценарии Lync 2013

  • Архитектура Office 365
  • Гибридные сценарии

Лабораторная работа: Настройка гибридного сценария развертывания нового Lync Server

Модуль 10: Мониторинг

  • Понятия качества голоса
  • Изучение компонентов мониторинга Lync Server
  • Изучение отчетов мониторинга Lync Server
  • Сбор RTP и RTCP информации

Лабораторная работа: Изучение отчетов мониторинга Lync Server

Модуль 11: Отказоустойчивость голосовой связи в Lync Server 2013

  • Отказоустойчивость голосовой связи в Lync Server 2013
  • Отказоустойчивость пула серверов Lync
  • Отказоустойчивость голосовой связи филиала

Лабораторная работа: Реализация отказоустойчивости голосовой связи в Lync Server 2013

About this course

This five-day instructor-led course teaches how to design and configure enterprise voice in Microsoft Lync Server 2013 and Lync Online services. This course will provide you with the knowledge and skills to configure and manage a Lync Server 2013 on premises, Lync Online in the cloud or in a mixed deployment. In addition, it will provide the skills needed by IT or telephony consultants to deliver a Lync based enterprise voice solution. This course will teach you how to configure Lync Server 2013, as well as provide guidelines, best practices, and considerations that will help you optimize your enterprise voice deployment. This course helps the student prepare for Exam 70-337.

Audience profile

This course is intended for IT Consultants and Telecommunications consulting professionals with at least three months experience designing, planning, deploying, and maintaining solutions for unified communications (UC) with particular emphasis on enterprise voice over Internet protocol (VOIP). The student should be able to translate business requirements into technical architecture and design for a UC solution. The student should also have basic Windows Server 2012 navigation skills.

At course completion

After completing this course, students will be able to:

  • Design a resilient enterprise voice solution
  • Design and configure network services for Lync 2013
  • Configure Lync Server 2013 voice features
  • Implement emergency voice services
  • Plan and configure a Lync Online or hybrid solution

Course Outline

Module 1: Voice Architecture

This module introduce Enterprise Voice features of Lync Server 2013 and discusses all components required to for implementation. A high level architectural design is provided and all relevant components such as mediation servers, gateways, SIP trunks, and PBX are discussed. This module provides students with the technical foundation to plan and deploy the Enterprise Voice workload.

Lessons

  • Architecture and Server Roles
  • Voice Features of Lync Server 2013
  • Site Topologies

After completing this module, students will be able to:

  • Describe the Enterprise Voice features and capabilities of Lync Server 2013.
  • Explain Enterprise Voice architecture and server roles of Lync Server 2013.
  • Define site topologies for an Enterprise Voice deployment.

Module 2: Configuring Basic Enterprise Voice Functionality

Basic enterprise voice functionality provides a seamless ability for employees to make and receive phone calls from legacy phones, IP phones, Lync clients, and even mobile devices. A caller just needs to know one number for calling employee or if integrated with Active Directory, just the name. This module discuss configuration items relevant to Enterprise Voice. At the end of the module, students will have an in-depth understanding of configuration items such as trunks, routes, voice policies, and dial plans. Students will be able to configure Enterprise voice, implement routing and normalization and enable users for Enterprise Voice functionality.

Lessons

  • Introduction to Lync Voice Routing
  • Configuring Enterprise Voice
  • Defining Voice Policies
  • Assigning DID Numbers
  • How to Design a Dial Plan

Lab : Preparing for Enterprise Voice

After completing this module, students will be able to:

  • Create phone number normalization rules based on enterprise dialing habits.
  • Define enterprise voice topology by using Topology Builder.
  • Design and configure a dial plan.
  • Configure voice policies and routes.
  • Manage voice features for users.

Module 3: Designing Exchange Server 2013 Unified Messaging Integration with Lync Server 2013

This module discusses the process for integrating Exchange Server 2013 Unified Messaging (UM) with Lync Server 2013. Students also learn about UM dial plan requirements and how to create and configure a UM dial plan. Students learn how to enable a user for UM integration with Lync Server 2013.

Lessons

  • Overview of Exchange 2013 Unified Messaging
  • Integrating Unified Messaging with Lync Server 2013

Lab : Designing Exchange Server 2013 Unified Messaging with Lync Server 2013

After completing this module, students will be able to:

  • Understand how Lync Server 2013 integrates with Exchange Server 2013 UM.
  • Plan for Exchange Server UM requirements.
  • Configure Lync Server 2013 to work with Exchange Server 2013 UM.

Module 4: Voice Applications

Basic enterprise voice functionality provides a seamless ability for employees to make and receive phone calls from legacy phones, IP phones, Lync clients, and even mobile devices. A caller just needs to know one number for calling employee or if integrated with Active Directory, just the name. This module discuss configuration items relevant to Enterprise Voice. At the end of the module, students will have an in-depth understanding of configuration items such as trunks, routes, voice policies, and dial plans. Students will be able to configure Enterprise voice, implement routing and normalization and enable users for Enterprise Voice functionality.

Lessons

  • Call Park Service
  • Managing Calls to Unassigned Numbers
  • PSTN Conferencing
  • Overview of Response Group Services
  • Implementing Response Group Services

Lab : Implementing Enterprise Voice Applications

After completing this module, students will be able to:

  • Describe the purpose of Call Park.
  • Explain the Unassigned Number feature.
  • Describe PSTN conferencing.
  • Describe Response Group Services.
  • Describe the components of Response Group Services.

Module 5: Configuring and Deploying Emergency Calling

This module covers the Location Information Server (LIS) and how to implement Emergency dialing and Enhanced 911 (E9-1-1) where appropriate. The module discusses the implementation and configuration of Emergency Services for a Lync infrastructure and explores various configuration aspects of Emergency Services, such as location services, call routing and E9-1-1.

Lessons

  • Introducing Location Information Server
  • Overview of Setup and Call Flow
  • Designing Location Policies
  • Implementing LIS
  • Address Discovery
  • User Experience

Lab : Configuring Location Information Service for Emergency Calling and Enhanced 9-1-1

After completing this module, students will be able to:

  • Describe Location Information Service (LIS).
  • Understand how to set up and implement E9-1-1.
  • Design Location policies for an E9-1-1 implementation.
  • Configure LIS.
  • Understand how location discovery works.
  • Describe the process when a user makes an emergency call.

Module 6: PSTN Integration

This module discusses how to connect Microsoft Lync Server 2013 to a public switched telephone network (PSTN) using an existing Public Branch Exchange (PBX), gateway or Internet Telephone Service Provider (ITSP). Connection to the PSTN allows enterprise users to make calls to and receive calls from outside external numbers using the same Lync client used for internal calls. Later lessons will cover Lync 2013 features to improve managing and interacting with external users connected through the PSTN.

Lessons

  • Connecting to the PSTN
  • Connecting to the Existing PBX
  • M:N Interworking Routing
  • Call Routing Reliability

After completing this module, students will be able to:

  • Connect Lync to the PSTN.
  • Implement M:N interworking routing.
  • Define a reliable route for calls by using the PSTN.
  • Identify Auxiliary Calling Information passed during call forwarding.

Module 7: Lync Server 2013 and Networking

This module focuses on network requirements planning, including Quality of Service (QoS), capacity, conferencing traffic, Edge placement, and bandwidth management. The module also discusses how to plan and deploy Call Admission Control (CAC). Students will learn about Lync networking dependencies, design guidelines, and best practices. The module also provides background information on CAC and QoS, and design and configuration information. At the end of the module, students will understand the networking requirements for Lync Enterprise Voice, and know how to successfully design, implement and configure Lync for both QoS and CAC.

Lessons

  • Planning for Media Requirements
  • Call Admission Control
  • Planning for Call Admission Control
  • Media Bypass

Lab : Implementing Call Admission Control

After completing this module, you students be able to:

  • Enable Lync Server 2013 for QoS.
  • Enable Call Admission Control.
  • Create network inter-site policies.
  • Enable media bypass.

Module 8: Phones and Devices

This module discusses selecting, deploying and configuring phones and devices to use with Lync. At the end of the module the student will be able to deploy and configure Lync phones and devices.

Lessons

  • Introduction to Phones and Devices
  • Device Deployment
  • Lync Server 2013 Phone Management
  • Analog Device Support

After completing this module, students will be able to

  • Understand the differences between the different types of Lync phones.
  • Recommend phones for information workers, conference rooms and common areas.
  • Set up, configure, and manage Lync Phone Edition and compatible devices.
  • Configure voice policies for common area phones.
  • Deploy and support analog phone devices.

Module 9: Lync Online Configuration and Migration

This module introduces Lync Online and hybrid scenarios as well as explaining how to migrate users to Office 365. The different Lync online deployment architectures and the differences in feature set and functionality are discussed.

Lessons

  • Office 365 Architecture
  • Deploying Lync Online
  • Lync Hybrid Scenarios

Lab : Deploying Lync Online

After completing this module, students will be able to:

  • Deploy Lync Online.
  • Synchronize on-premises Active Directory and Microsoft Online Services Directory using Microsoft Online Services Directory Synchronization tool.
  • Describe options for deploying Lync in a hybrid environment.
  • Configure Lync split domain.

Module 10: Quality of Experience

This module explains the requirements for quality of experience (QoE) monitoring. Students learn to interpret and use QoE reports to better manage and deliver the Lync Server 2013 user experience.

Lessons

  • Voice Quality Concepts
  • Exploring Lync Monitoring Server Components
  • Exploring Lync Monitoring Server Reports
  • RTP and RTCP Collected Information

Lab : Exploring Monitoring Server Reports

After completing this module, students will be able to:

  • Understand requirements for installing Monitoring server.
  • Identify different built-in reports.
  • Describe each matrix available in the reports.
  • Review Quality of Service reports.

Module 11: Voice Resiliency

This module examines the capabilities of Lync Server 2013 for providing voice resiliency across the enterprise. The module explores multiple failure scenarios, such as central site, branch, and WAN failover.

Lessons

  • Voice Resiliency in Lync Server 2013
  • Lync Pool Resilience
  • Branch Office Resilience

Lab : Implementing Voice Resiliency in Lync Server 2013

After completing this module, students will be able to:

  • Understand the resiliency challenges related to Lync Enterprise Voice.
  • Describe the different Lync Server 2013 features that improve voice resiliency.
  • Design and deploy Branch office resiliency improvements.
  • Understand client behaviour for different outage scenarios.

Prerequisites

Before attending this course, students must have:

  • Minimum of two years of experience with Microsoft Lync technologies or similar telephony systems.
  • Completed Course 20336, Core Solutions of Microsoft Lync Server 2013 or equivalent knowledge of deploying Lync Server 2013 or Lync Online.
  • Experience deploying Lync clients, including end user and common area devices.
  • Familiarity with security, networking and high availability concepts.
  • Experience with monitoring and troubleshooting on Windows Server.
  • Understanding of Active Directory Domain Services (AD DS).
  • Experience managing an application remotely using Windows PowerShell 2.0 or newer.